Our Services

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in processes ranging from manufacturing to transactional, and from product to service.

Symbyo offers Six Sigma deployment, training and Six Sigma consulting services. Our Six Sigma consulting team is led by business leaders, seasoned Six Sigma practitioners, and technical experts who have led and managed countless successful Six Sigma deployments.

Our structured deployment approach for Six Sigma and effective change management techniques amounts to more than training. Our approach focuses on developing top-down leadership support, successful change management and infrastructure management to sustain productivity gains.

Symbyo applies Six Sigma methodology by implementing a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects. This is accomplished through the use of two sub-methodologies: DMAIC and DMADV.

The Six Sigma DMAIC process Define, Measure, Analyze, Improve, Control is an improvement system for existing processes falling below specification and looking for incremental improvement. The Six Sigma DMADV process Define, Measure, Analyze, Design, Verify is an improvement system for developing new processes or products at Six Sigma quality levels.

Our Six Sigma consulting team helps you achieve measurable improvement by focusing on continuously improving your critical processes.

Six Sigma deployed on carefully selected business projects offers you several advantages:

• Eliminates problems before they occur
• Drives up quality
• Reduces errors and wastage
• Significantly improves your bottom line

Six Sigma and business improvement are ever-evolving processes requiring continuous innovation and vision. At Symbyo, we supplement this realization with subject matter experts dedicated to driving your business to new levels of performance.

Convergence, by way of the Internet, has resulted in voice and data integration and the proliferation of Wide Area Networks (WAN) and communications. With this, the traditional approach of managing telecom and IT infrastructures separately can no longer provide the quality of service that today's businesses demand. It is this gap that Network management services strive to bridge.

Network management services consist of activities associated with the support and management of your organization's network communications infrastructure. These services encompass design, procurement, security, monitoring, trouble support, moves and changes of enterprise-wide data communication networks.

Symbyo network management services optimize your network efficiencies, and ensure and enhance your network's reliability and security. Our team of highly skilled, multi-disciplined IT professionals is experienced in the architecture and implementation of end-to-end technical solutions. Each team member brings a diverse IT background in technical systems and applications support.

• Network monitoring
• Problem resolution
• System administration services
• Performance Management
• Change Management
• Configuration Management

Our services combine powerful software with an expert monitoring service that tracks your network's performance, allowing you to maximize availability at a predictable cost. This allows you to concentrate resources on strategic tasks, while your network benefits from cost-effective management. We help improve your visibility and knowledge of how your network is operating. Our network management services ensure that your network meets the performance demands of your business.

Symbyo offers Infrastructure Management services through an integrated set of processes and enabling technologies. Our services are designed to utilize your IT infrastructure as business assets.

We ensure higher availability of IT assets resulting in better performance and reduced downtimes of your mission critical applications.

We collaborate with you to understand your IT infrastructure management needs and offer solutions tailored to your requirements. We provide centralized onsite management solutions to ensure that your IT infrastructure meets the demands of your business.

Our infrastructure management solutions and services can be classified into the following areas:

• Infrastructure Consulting
• Datacenter Management
• Application Management
• Technical Support
• Database Management
• Messaging Infrastructure

Our Infrastructure Consulting Services leverage quality processes to manage IT operations and develop and maintain applications to enhance the value of your IT operations. We offer:

• IT Infrastructure Library (ITIL) process consulting
• BS15000 consulting
• Six sigma consulting
• Inflow service desk consulting
• IT asset management consulting
• Services for Enterprise Application Integration (EAI)
  
  

Our Datacenter Management services adopt a proactive approach aimed at preventing incidents and outages. They typically cover monitoring and managing Data Center elements, along with bottom-line responsibility for service levels that cover availability, reliability and performance. We provide:

• Network management
• System management
• Security management <
• Mail infrastructure management
• Hosting

Our Applications Management services ensure that your applications and databases are monitored and managed with industry benchmarks. We ensure that your Service Level Agreements (SLA) for availability and performance are met. We address the needs of service delivery and service support in the areas of:

• Application monitoring
• Database management
• Operations support

Our Technical Support services ensure that your business remains available whenever you need it. We provide a single point of contact for all system, infrastructure, application, databases and user level issues. Services include:

• Remote Desktop management
• Technical helpdesk
• Infrastructure projects

Our data management services empower clients to manage and ready valuable customer databases for any task. Data is refreshed continuously to make databases adaptive to changing market and competitive conditions.

Guaranteed messaging, traditionally a key requirement for financial and B2B supply chain markets, is a "must have" for most customers. Our messaging infrastructure services deliver comprehensive, easy-to-use and reliable Short Message Service (SMS) transport and financial settlement services to meet your mobile messaging needs.

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