Our Services

With IT budgets shrinking and expectations increasing, it has become critical to do more with lesser budgets and resources.

IT organizations worldwide are facing challenges in:

• Aligning IT organization with business goals
• Ensuring IT support efficiency and effectiveness
• Ensuring IT availability and end user satisfaction
• Achieving metrics based service level delivery of IT

At Symbyo, we offer you a comprehensive range of solutions designed to optimize your IT operations and processes. Our Service Management solutions help you align critical business operations with the underlying technology operations. Our experience in establishing and implementing industry-leading quality programs such as (IT Infrastructure Library) ITIL®, BS15000,MoF, (Capability Maturity Model for Software) CMM Framework etc. for our clients, as well as within our organization, enable us to recognize your specific requirements. Consequently, our clients have benefited on account of predictable, error-free deliverables that conform to requirements and standards. Our Service Management solutions assist organizations in their Business Service Management (BSM) journey. We cover the BSM lifecycle:

Key Deliverables:

Establish an overall Service Management plan and an organization structure

• Establish vision, mission and goals for service management
• Define a high-level roadmap and business plan

Key Deliverables:

• Define IT service management processes and integration interfaces
• Model business services; link business services to IT systems
• Link business service model to monitoring and management infrastructure

Key Deliverables:

• Align on roles and responsibilities
• Manage/ execute service management improvement initiatives including process designs
• Create and manage business case & organization performance scorecard

Key Deliverables:

• Report on these metrics via a Six sigma dashboard Continuously measure and provide feedback to improve Sigma scores in consequent business cycles

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