The quality of outsourcing services depend largely on the effectiveness of Symbyo'
resourcing model. Realizing the importance of this, Symbyo has invested and continues
to invest heavily in using a process and continuous improvement approach to resource
management. This begins from advance planning for resource needs in line with business
growth, to ongoing management of people and their skills and competencies. Symbyo
has piloted the P-CMM (People-CMM) framework in addition to the aspects of the Malcolm
Baldrige framework for human resource management
|
Client-facing Activities
|
Illustrative Tools & Methodologies
|
|
· All Services
|
· Role-based organization
· Skills Management & Integrated Learning Process
· Performance Management Process
· Integrated Overseas Mobility Process
· Operations Planning Process
|
Adopting a process and continuous improvement approach allows Symbyo to make client-facing
commitments such as rapid ramp-up and ramp-down; as well as enhance client-satisfaction
through the effectiveness of people working on each client engagement. While resource
management remains a largely internal process, the adoption of "quality tracking
methodologies" including six-sigma continuous improvement processes (e.g., for overseas
mobility) is critical to Symbyo' ability to meet client-facing goals on resourcing
speed, quality, and effectiveness.
|
Frameworks
|
Client-facing Objectives
|
Typical Client-facing Metrics
|
|
· P-CMM
· Six Sigma
· Baldrige
· ISO 9001
|
· Time-to-market
· Staffing efficiency
· Staffing effectiveness
|
· Ramp-up / Ramp-down goals
· Incident frequency / Criticality
· Key staff performance reviews
|
Learn More
.jpg "Receive a Free Quote")