Innovation holds the key to long-term sustenance. You need to constantly innovate
to ensure newer steams of revenue. Symbyo' Product Sustenance Services help you
achieve just that. Your engineers can focus on innovation while Symbyo engineers
manage your non-core activities such as product release management, feature enhancement
or resolving other production issues. This reduces the Total Cost of Ownership (TCO)
and helps you leverage on our technical expertise that stems from our prior, similar
product development experience and varied set of resources.
Symbyo brings you the following benefits:
Enhanced Product Innovation:
While Symbyo takes up the responsibilities of the sustenance, many of your key Engineers
and management members are freed from mundane activities of Sustenance. These key
engineers can now be utilized to work on disruptive innovations that would yield
the long term revenue.
Reduced Cost of Ownership:
This is ensured as a large part of the engineering work is executed at offshore.
Symbyo ability to deliver commitments on time, quality, cost further ensures the
same.
Long term benefits:
The sustenance service serves as the stepping stone for enhancing the activities
to areas of feature development, testing and product development. Thus it provides
a low-risk, easy way to create a long term engineering team in various product lines.
This ensures that experiential knowledge developed by working on the product stays
with the customer and adds value back to the customer.
Enhanced Response Time:
Supplementing your support team with Symbyo engineers will enhance the response
time.
Enhanced Product Quality:
Out-of-box thinking and a unique problem solving ability ensures a stable product
line.
Flexibility & Derisking:
The above benefits are available at a proven low-risk, low management overhead with
the flexibility to scale-up or scale-down the needs of capabilities, capacity and
innovation. The Symbyo product sustenance service provides L-3 sustenance service
of bug-fix, minor enhancements, maintenance testing and release management needs
of any product. This service does not include L1 (call center) and L2 (TAC) are
offered as additional services.
The products under this service range from mature product (several releases into
the market) to "sunset" products that are at their end feature development. The
offshore team would seamlessly integrate into your existing processes. The Symbyo
sustenance responsibility is delivered around a comprehensive program management
framework that includes definitions of roles & responsibilities, project scope,
planning & tracking, processes, milestones, continuous improvement. Regular interaction
and status exchange provide clear visibility on the performance of the offshore
team.
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